At Grupo Castrosua, we have 65 official workshops distributed throughout Spain. We have 5 top-tier workshops in Spain: ScaITT S.A., Carrocerias Bus, Bescoromar, Consman, and Insular Carrocera, and 3 abroad. Top-tier workshops differ from others in that they stock Castrosua spare parts, have extensive operational capabilities, and receive regular training. Located in three different cities, Balearic Islands (Palma de Mallorca), Barcelona, and Lleida, ScalTT offers specialized service in the sale and repair of transport equipment; trucks, buses, semi-trailers, and bodies. ScaITT, an ITT company. ScaITT belongs to the International Trucks & Tractors group, a leading distributor in the sale of agricultural machinery, construction equipment, and top-brand transport vehicles with a presence in Spain, France, Morocco, and Chile. With an annual turnover of nearly 200 million Euros, 36 branches, and over 420 employees, ITT is a benchmark in machinery distribution in Europe. Its future focuses on its customers, whom they support far beyond equipment supply with service, advice, spare parts, and new technologies. Its future also includes its distributors and manufacturers, with whom they emphasize trust and common goals. Who is ScaITT? ScaITT is a distributor of Scania trucks and buses founded in 2006. They operate in the provinces of Barcelona, Lleida, Huesca, and the Balearic Islands, and also distribute semi-trailers in Catalonia and the Balearic Islands, trucks and pickups in Mallorca, as well as cranes and forklifts, and Scania marine engine technical service. ScaITT works with a clear customer orientation and a young, dynamic sales team to create personalized, optimal transport solutions, maximizing investment in your business. Today, ScaITT’s journey over its 15 years of existence has resulted in a team that is undoubtedly the company’s driving force. It already has 15 perfectly trained employees who strive every day to improve and achieve their goals. Their commitment to after-sales service. Currently, ScaITT has 4 own service bases: two in Barcelona, one in Lleida, and one in Palma de Mallorca, expanded with other authorized service points, and a technical team to cover any fleet maintenance and optimization needs. The ScaITT workshop area covers 5,000 m2, where specialists in bodywork and mechanical repair of vehicles with combustion engines, hybrids, and gas (CNG and LNG) work. The workshop is dedicated to the sale and repair of prestigious brands, and in terms of after-sales service, they offer various areas of attention: Mechanical services, Bodywork, Painting, Replacement of any type of glass for vehicles. Finally, it is worth noting that one of ScaITT’s key differentiating factors compared to other workshops is its strong representation of top brands in transport, construction, and agriculture, and it is also a pioneering brand in sustainable vehicles. We speak with Marc Martinez, Head of After-Sales. The after-sales department of ScaITT, within the ITT group, consists of a total of 116 employees distributed across its four previously mentioned branches. The main objective is to offer the best service to its customers. Indeed, this department is oriented towards covering and ensuring the optimal functioning of the machinery for maximum peace of mind, offering quality assistance. To learn a little more about ScaITT, we spoke with Marc, the head of after-sales, who told us: ‘We are very happy with the ‘alliance’ we have formed with a top-tier bodybuilder like Castrosua, especially now with the EMT and TIB operation in Palma de Mallorca, as we believe it is an opportunity for both of us to do great work together and grow together.’ Some of Marc’s responsibilities as ScaITT’s head of after-sales include managing the smooth operation and coordination of ScaITT’s service teams. On the other hand, among his main tasks, Marc highlights many others he performs daily, such as coordinating teams from different branches, strengthening relationships with customers and striving to retain them with their services, and controlling the company’s after-sales profitability, given that margins are increasingly smaller due to market competitiveness, and trying to contribute new ideas and support the continuous technological and sustainability changes. What did you think of ScaITT? Did you enjoy learning about another of our official workshops? Let us know in the comments section!
